Terms of Service

These Terms of Service govern your use of the Thirdsan website and any services provided by Thirdsan. By engaging our services or using our website, you agree to these terms. Please read them carefully.

1. About Thirdsan

Thirdsan is an IT solutions and digital media social enterprise based in Kampala, Uganda. We provide website design, custom software development, payment integration, POS systems, mobile app development, and related digital services to businesses and organisations in Uganda and across East Africa.

2. Services

The scope, deliverables, timeline, and pricing for any specific project are agreed in a written project proposal or contract signed by both parties. In the event of a conflict between these Terms and a specific project contract, the project contract prevails.

We reserve the right to decline any project request at our discretion.

3. Payment Terms

• A deposit (typically 50% of the total project fee) is required before work commences unless otherwise agreed in writing.
• The remaining balance is due upon project completion and before final delivery/deployment.
• For ongoing retainer or maintenance services, payment is due at the start of each billing period.
• Late payments may incur a charge of 5% per month on the outstanding balance.
• Prices are quoted in Uganda Shillings (UGX) or US Dollars (USD) as agreed. Exchange rates for USD-quoted projects are set at the time of invoice.

4. Client Responsibilities

To ensure timely delivery, clients agree to:

• Provide all required content, images, copy, and credentials within agreed timelines
• Provide prompt feedback and approvals (typically within 5 business days of a review request)
• Designate a single point of contact for the project
• Ensure that any content provided does not infringe third-party intellectual property rights

Delays caused by the client's failure to provide materials or approvals may result in revised delivery timelines and additional charges.

5. Intellectual Property

Client-owned content: All content, logos, and materials provided by the client remain the property of the client.

Delivered work: Upon receipt of full payment, the client receives full ownership of the final deliverables (website, software, application) created specifically for them.

Thirdsan retains the right to: showcase delivered work in its portfolio and marketing materials, unless the client requests otherwise in writing prior to project commencement.

Third-party components: Open-source libraries, frameworks, or third-party APIs incorporated in projects remain subject to their respective licences.

6. Confidentiality

Both parties agree to keep confidential any sensitive business information, credentials, or trade secrets shared during the course of a project. This obligation survives the termination of the project.

7. Revisions and Change Requests

Each project proposal specifies the number of revision rounds included. Additional revisions beyond the agreed scope may be charged at our standard hourly or daily rate. Significant scope changes after project commencement require a written change order and may affect the timeline and cost.

8. Warranties and Support

All delivered projects include a 30-day warranty period after launch, during which we will fix bugs or defects arising from our implementation at no additional charge. This warranty does not cover:

• Issues caused by client-side modifications to the code or system
• Third-party service outages (hosting, payment gateways, APIs)
• New feature requests or scope additions

Post-warranty support and maintenance are available under a separate retainer agreement.

9. Limitation of Liability

Thirdsan's total liability for any claim arising from a project shall not exceed the total fees paid by the client for that specific project. We are not liable for indirect, incidental, or consequential damages including loss of revenue, data, or business opportunity.

10. Termination

Either party may terminate a project with 14 days written notice. Upon termination, the client shall pay for all work completed to date at a pro-rated rate. Deposits are non-refundable once work has commenced. Thirdsan will deliver all completed work to the client upon receipt of outstanding payment.

11. Governing Law

These Terms are governed by the laws of the Republic of Uganda. Any disputes shall be resolved through mutual negotiation first, and if unresolved, through the courts of competent jurisdiction in Kampala, Uganda.

12. Website Use

You may use our website for lawful purposes only. You must not use our website to transmit spam, malicious code, or any content that is unlawful, defamatory, or infringes the rights of others.

13. Changes to These Terms

We may update these Terms from time to time. The current version is always available at this URL. Continued use of our services after changes constitutes acceptance of the updated terms.

14. Contact

For any questions about these Terms: enterprise@thirdsan.com · 0200 991234